UxCare
Ongoing installed-base support programs for ULTRAX equipment already in use, preserving calibration, serviceability, and documentation continuity over time.
UxCare preserves serviceability, documentation continuity, and support readiness for ULTRAX equipment already in use.
UxCare
UxCare is the ongoing installed-base support program for ULTRAX systems already in service. It covers the recurring equipment needs that keep fielded connection and verification systems current, serviceable, documented, and ready for use as the decision environment evolves.
Standard program structures include 3-year UxCare programs and 5-year UxCare programs, depending on the continuity and support horizon required.
It anchors adjacent service models such as UxAccess, field-tech training, and ongoing coordination for SCATS, OTPS, UxValidator, and related ULTRAX environments already in use. Refurbishment remains the deeper restoration path when equipment is no longer simply in the normal support cycle.
UxCare is delivered through the UxSatellite service network, which keeps support closer to the operating region while preserving continuity with our tooling, standards, and support judgment.
When this is appropriate
- You have ULTRAX systems in service and need recurring calibration, alignment, repair, documentation, or service coordination.
- You need firmware or software updates, manual updates, or certification documentation to keep equipment current.
- You are supporting fielded SCATS or UxValidator capability and need continuity through a 3-year or 5-year UxCare program rather than a new acquisition program.
Deliverables
- Recurring calibration and alignment support for ULTRAX equipment already in use.
- Repair and maintenance coordination that keeps fielded equipment serviceable within the ongoing support cycle.
- Firmware/software updates, user and maintenance manual updates, compliance documentation support, and service coordination for installed-base customers.
- Program continuity through 3-year and 5-year UxCare structures.
Listen → Know → Act → Outcomes
- LISTEN: Sustains disciplined observation practices.
- KNOW: Preserves context so understanding accumulates.
- ACT: Supports confident action within existing authority.
- OUTCOMES: Improves continuity, predictability, and defensibility.
UxCare is supported through the UxSatellite service network.
We support owned equipment through U.S. operations and a regional service-partner network operating through the UxSatellite program. This structure keeps service regionally reachable, shortens response paths, and preserves continuity with our methods, calibration standards, and service coordination across operating regions.
Europe and the Middle East are supported through our UxSatellite partner PZL-Mielec in Mielec, Poland.
Regional service delivery may draw on SCATS and other ULTRAX technologies where appropriate, but those capabilities remain components within the broader support stack rather than the service-delivery program itself.
To explore becoming a UxSatellite partner in your region, contact us.
Two paths
I know what I need. Use the calibration or support path and reference UxCare, the equipment type, and the service need.
I need help scoping. A short conversation clarifies platform, equipment status, documentation needs, and the fastest defensible service path forward.
Beyond baseline support
Some customers need ongoing installed-base support through a 3-year or 5-year UxCare program. Others need access without purchase, return-to-new refurbishment, or training for field technicians and maintainers. UxCare is the anchor service for that broader lifecycle posture.